Goodro Lumber’s excellent customer service

Why I love Goodro Lumber:
Today, I called and got Steve. I asked him if he could pick out a grout that was the same color as the tile I bought from them but slightly lighter in shade/color. He said, “yup, no problem.” He called me back a little later and said that he thinks he found the right one. On top of that, he called the manufacturer to clarify a detail to be sure he gave me the right one.

Now, get this. Cheeks drives by Goodro some days when she teaches class. I asked Steve if he could have the grout ready for her to pick up. She stopped in and picked it up. She said she was in there for about 2.5 minutes. Talk about convenience!

Thanks guys for your excellent customer service.


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